Refund policy

Refund & Return Policy

All sales are final except as expressly stated in this policy. By placing an order, the customer acknowledges and agrees to the terms below.

Non-Returnable Products

The following items are non-returnable and non-refundable under any circumstances, including but not limited to:

  • Sod

  • Seed

  • Edging

  • Live plant material

  • Perishable, seasonal, or horticultural products

Return Authorization Required

All returns must be pre-approved and require a Return Merchandise Authorization (RMA). Unauthorized returns will be refused and returned to the customer at the customer’s expense.

Return Timeframes

  • 0–10 days from receipt:
    Approved returns may be accepted without a restocking fee, excluding original shipping, handling, and any special service charges.

  • 11–30 days from receipt:
    Approved returns are subject to a minimum 20% restocking fee, plus all inbound and outbound freight charges.

  • After 30 days:
    No returns will be accepted for any reason due to the seasonal and time-sensitive nature of our products.

Condition of Returned Merchandise

To be eligible for return consideration, all merchandise must:

  • Be unused, uninstalled, unaltered

  • Be returned freight prepaid by the customer

  • Be in original packaging and resalable condition, as determined solely by the seller upon inspection

Products that are damaged, used, incomplete, or otherwise not in resalable condition will be rejected and returned at the customer’s expense.

Shipping & Freight

  • All shipping, handling, and freight charges are non-refundable.

  • The customer assumes all risk of loss or damage during return transit.

  • Any freight charges incurred by the seller related to the return will be deducted from the credit issued.

Credits & Refunds

  • Approved returns will result in a merchandise credit only, not a cash refund, unless otherwise required by law.

  • Credits will be issued after inspection and approval of returned goods.

  • Credits will reflect all applicable restocking fees, freight charges, and original shipping costs.

Drop-Shipped Products

Drop-shipped items are subject to the manufacturer’s or supplier’s return policy. Restocking fees may exceed 20%, and additional handling or freight charges may apply.

Special Order Products

All special order products are final sale and non-returnable, unless the seller, at its sole discretion, is able to secure return authorization from the manufacturer. Any manufacturer-approved return remains subject to all applicable fees and freight charges.

Refusal of Returns

The seller reserves the right, at its sole discretion, to refuse any return that does not comply with this policy.