Job description

Rivendell Distribution, Inc. is looking for a Dispatch/E-Commerce manager to join our growing company. A successful Dispatch/E-Commerce is a trustworthy professional with outstanding record-keeping and analytical abilities. The chosen candidate will demonstrate excellent organizational and problem-solving skills, as well as the ability to interpret and analyze data.

In additional to shipping and overseeing inventory, the candidate will work alongside our sales and distribution team to conduct inside sales, customer service support, shipping, and receiving. The candidate will personally coordinate all shipping and ensure inventory levels are optimal for orders.

Job Responsibilities

• Analyze daily stock levels to anticipate inventory problems and shortages.
• Manage inventory tracking system to record shipments and stock levels.
• Report on inventory levels, Inventory Issues, supply chain progress, and procedural efficiency to upper management.
• Establish and maintain accurate inventory counts of all products.
• Maintain accuracy of sales order data including items, quantities, due dates, special instructions, terms and conditions, receipt dates, minimum free freight incentives, early order programs, etc.
• Book freight for outgoing shipments at cost-effective rates leveraging relationships with trucking companies and freight brokers.
• Develop business relationships with suppliers, trucking companies, customers, truckers, and freight brokers.
• Support inside sales team including front desk sales, telephone, email inquiries, and customer service support.
• Schedule and Dispatch local delivery routes for 2 to 3 trucks daily
• Receive, schedule, and direct product orders for delivery and pick-up
• Coordinate receiving and warehousing of product
• Facilitate communication between sales/field staff and customers

Qualifications/Skills/Requirements

• Verbal and written communication
• Organizational and logistical skills
• Strong attention to detail
• Problem solving
• Data analysis
• Team oriented
• Proactive critical thinking
• Bachelor’s or Associate degree preferred
• Strong people skills
• Positive, self-motivated attitude
• Willingness to work hands on without an assistant
• Excellent computer skills (will train on company system)
• Experience with Excel spreadsheets
• Outgoing personality
• Professional demeanor
• Ability to lift/carry 50 lbs.

Requirements:

• Outgoing personality, professional demeanor
• Effective communication skills and phone technique (English a must, Spanish a plus)
• Customer service- and detail-oriented
• Diligent work ethic and initiative
• Proficient with computers and phones
• Experience with email applications, spreadsheets, and POS
• Ability to use or learn Quickbooks POS
• Occasionally lift/carry 50 lbs.

Job Duties:

• Front desk reception
• Provide customer service to walk-in, phone, and email sales
• Greet customers and offer assistance
• Present products, suggestions, and informational resources
• Handle front counter cash register
• Process customer sales orders, invoices, and payments
• Organize, clean, re-stock, and maintain sales office and sales displays
• Assist with general office cleaning
• Work closely with yard/warehouse personnel for customer loading and re-stocking